NetEnt wants people who play our games to be over the legal age limit, have fun, and enjoy their experience as a planned and budgeted entertainment option like a trip to the movies, attendance at a sporting event, or a dinner out with friends or family. Unfortunately for a small number of players, this type of entertainment can become a problem.
Many people love to play NetEnt games and our systems process more than 71 million game transactions every day. However, NetEnt is a business-to-business company, a supplier that provides casino operators with a technical casino platform and games. As a casino supplier NetEnt does not have any direct contact or customer support for players.
When you play at an online casino you are a customer of that casino, the casino keeps data on you as a player and the casino is responsible for helping you with any problems, gameplay or game-related questions you might have. If you feel you are at risk or already have developed a gambling problem please contact your casino’s customer support team. They can inform you about, and help you make use of, any player protection tools or self-exclusion programs they have. You may also want to consider how you can get help and support from the following external tools and helplines.
Gambling Therapy (https://www.gamblingtherapy.org) and Gamcare (http://www.gamcare.org.uk) can also provide support and help you to quit gambling if it has become a problem for you. They have excellent resources and even online chat helplines.
Recommended for players who want to assess their gambling activities:
Free and anonymous support and information is available worldwide from gambling telephone helplines or online chat services.
|Czech Republic||anonymnigambleri.cz||775 122 273|
|Finland||www.peluuri.fi||0800 100 101|
|France||www.adictel.com||0805 02 00 00|
|Ireland||www.gambleaware.ie||1800 753 753|
|Malta||www.sedqa.gov.mt||179 / 2144 1029|
|Netherlands||www.hands24x7.nl||020 689 82 47|
|Norway||hjelpelinjen.no||800 800 40|
|Poland||www.psychologia.edu.pl||801 889 880|
|Romania||www.aquamarin.ro||021 326 52 90|
|UK||www.gambleaware.co.uk||0808 8020 133|
Content filtering software
Bet blocking software that helps to disable access to gaming sites is recommended for players who feel that their gambling is not under control.
Child protection software can be used to block games from minors, and is recommended for players who want to add extra level of protection, or who live with persons under the legal age limit.