NetEnt | Better Gaming

Player Information

NetEnt wants people who play our games to be over the legal age limit, have fun, and enjoy their experience as a planned and budgeted entertainment option like a trip to the movies, attendance at a sporting event, or a dinner out with friends or family. Unfortunately for a small number of players it may become a problem.

Many people love to play NetEnt games and our systems process more than 71 million game transactions every day. However, NetEnt is a business-to-business company, a supplier that provides casino operators with a technical casino platform and games. As a supplier casino supplier NetEnt does not have any direct contact or customer support for players.

When you play at an online casino you are a customer of that casino, and the casino is responsible for helping you with any problems, game play or game related questions you might have. If you feel you are at risk or already have developed a gambling problem please contact your casinos the customer support team. They can inform you about, and help you make use of, any player protection tools or self-exclusion programs they have. You may also want to consider how you can get help and support from the following external tools and helplines.

Self-assessment tests

Recommended for players who want to assess their gambling activities

Helplines

Free and anonymous support and information is available worldwide from gambling telephone helplines or online chat services.

Country Website Helpline
Austria www.game-over.at 0662 874030
Czech Republic anonymnigambleri.cz 775 122 273
Denmark spillemyndigheden.dk 72387913
Finland www.peluuri.fi 0800 100 101
France www.adictel.com 0805 02 00 00
Germany www.spielsucht-therapie.de
Greece www.kethea.gr 1114
Ireland www.gambleaware.ie 1800 753 753
Italy www.giocaresponsabile.it 800921121
Malta www.sedqa.gov.mt 179 / 2144 1029
Netherlands www.hands24x7.nl 020 689 82 47
New Jersey www.gamblersanonymous.org 855-222-5542
Norway hjelpelinjen.no 800 800 40
Poland www.psychologia.edu.pl 801 889 880
Portugal www.sicad.pt 1414
Romania www.aquamarin.ro 021 326 52 90
Spain fejar.org 900200225
Sweden www.stodlinjen.se 020 819100
UK www.gambleaware.co.uk 0808 8020 133

 

Content filtering software

Bet blocking software that helps to disable access to gaming sites is recommended for players who feel that their gambling is not under control.

Child protection software can be used to block games from minors, and is recommended for players who want to add extra level of protection, or who live with persons under the legal age limit.